Frequently Asked Questions
Wireless Internet FAQs
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Areas we serve
We are open from 9:00 a.m. to 5:00 p.m. Monday through Friday.
No, we are open Monday through Friday.
Yes, technical support is available 24/7, and billing support is available from 9:00 a.m. to 5:00 p.m. Monday through Friday.
Since 2009, locally owned and operated.
Valley Center, Escondido, Pauma Valley, San Marcos, Pala, Palomar Mountain, San Pasqual, Rincon, Bonsall, Fallbrook, La Jolla, Rancho Santa Fe,Ramona, Poway, El Cajon, Miramar, La Mesa, Mira Mesa, Lakeside, Santee, and Kearny Mesa.
We utilize the latest microwave technology to transmit and recieve to and from our various access points/towers.
No, we do not charge for site services. In most cases, we set up a site survey/install and dispatch our technicians with the intent to install your internet on the same day.
Typically, you can expect a 24-48 hour turnaround for us to notify you if you are serviceable.
No, we do not have any data limitations – unlike Satellite, Verizon, AT&T and other broadband providers.
Wireless internet has a much faster response time than satellite internet because it is land-based and thus travels shorter distance.
Our 3.6 Chz band will go through trees. Usually, equipment needs a direct line of sight with no obstructions to one of our towers.
Yes, these services will work on our system.
We have a multi-gigabit pipeline that is fed throughout our network.
No, customers purchase the router of their choice prior to installation.
Yes. The cost is $95 for standard installation and $75 for our senior rate (age 55 and older), plus your last month’s service payment.
Typically, it takes 2.5-3.5 hours for us to install.
Yes, we offer a senior discount for those 55 and over.
No. Unlike satellite Internet, wireless Internet is not affected by weather conditions.
Try rebooting your router. If you don’t use a router, try rebooting your computer. If you are still offline, immediately call our 24/7 support line, 760-749-3995, ext.2. We will not know that your personal connection is down until you inform us. In most cases, we will schedule an onsite repair within 24 hrs.
If there is an issue with our equipment, we do not charge any fee. If it happens to be an internal issue related to your own computers or network, we will charge a $45 per hour truck roll fee.